Claims operations · weekly
Users interviewed: 8 · Metrics requested: 14 · Recommended for v1: 6
| Metric | Decision it supports | Requested by | Data |
|---|---|---|---|
| Open claims by region | Where to shift adjuster capacity | 7 of 8 | Available |
| Avg days to close | Whether service targets are met | 6 of 8 | Available |
| Claims over $50K, open 30+ days | Which files need escalation | 5 of 8 | Available |
| Adjuster workload balance | Weekly assignment planning | 4 of 8 | Partial |
Shelly flagged: Adjuster workload needs hours data from the scheduling system, which isn't connected to the warehouse. Recommend v2 or a manual feed.
Sources: 8 user interviews, Oct 7 to Oct 10 · Claims data warehouse catalog




