Claims intake automation
Requested by: VP Operations
Overall score: 79 / 100·Rank 2 of 40·Recommendation: Fund now
- The ask
- $420K one-time, $60K annual run cost
- Expected benefit
- 30% faster claims intake, 4 FTE redeployed
- Payback
- 14 months
- Effort
- 2 quarters
- Dependencies
- Data platform modernization (Rank 3)
- Risks
- Change management in regional offices
Shelly flagged: Projected savings overlap with the CRM consolidation request. Benefits may be double-counted by about $90K.
Sources: Interview with VP Operations, Oct 14 · FY25 actuals · 2024 claims process review




